Refund Policy

For all inquiries:

1. Notify us within 48 hours of delivery or purchase.
2. Give a brief explanation of your concerns, accompanied by clear photos of the packaging and chocolates in question.
3. It is best not to discard the packaging, as we may request you return them to us for quality assurance inspection.

Merchandise

Merchandise, apparel and any non-food purchases from Exoticsnacksrusdistro.com can be returned or exchanged within 14 days of purchase with the original receipt. Please contact Support@Exoticsnacksrusdistro.com if you have specific concerns or requests.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exoticsnacksrusdistro.com Orders

Cancellations or Changes

If for any reason you need to cancel an existing order, please note this is only possible if the order has not already been shipped. If the carrier has already picked up the order, cancellations are not available. In addition, we are unable to make any changes to the shipping method or address once the order leaves our facilities.

Shipments

We are not responsible for lost or stolen orders nor carrier delivery delays. Please make sure to monitor your tracking number and email notifications accordingly. If your package is lost in transit, you will need to file a claim with the carrier.

Address accuracy

Each purchaser is responsible for ensuring the correct address is used when placing an order. Each order will include an email confirmation with shipping information. If the address on your order confirmation is incorrect, please notify us immediately via email at Support@Exoticsnacksrusdistro.com If the address is incorrect and the order has not yet shipped, we may be able to change it, but this is not a guarantee. If the order has shipped and you notice the shipping address is incorrect, we are unfortunately not able to make any changes and are unable to issue a refund. In the event that a package is lost or stolen because of an incorrect address provided by the purchaser, we will not be able to issue a refund.

Retail Partner Purchases

Purchases from retail partners must be returned directly to the location of purchase. We will gladly follow up on any concerns you might have regarding your purchase from a retail partner. In order to do so, please submit the store you purchased from (including address), proof of purchase, and an image of the products with expiration dates shown, in an email to Support@Exoticsnacksrusdistro.com to begin a claim.


Damaged Chocolate (broken, melted, bloomed, other)

If your chocolate was damaged in transit (ex: broken, melted, bloomed), please email us at Support@Exoticsnacksrusdistro.com so we can respond to your concern.

1. Notify us within 48 hours of delivery confirmation via the tracking history that the carrier provides.
2. Give a brief explanation of your concerns, accompanied by clear images of the packaging of your order and of the chocolates in question.
3. Do not discard packaging material and your chocolates as we may need for you to return them, for quality assurance purposes.
4. If you discard the damaged chocolates and packaging, we will not be able to submit a claim through the carrier for you and support you in getting your issue resolved in a timely manner.